388k Privacy Policy
Your privacy matters to us. This policy explains what personal data 388k collects, how it is used, and the rights you hold as a player on our platform.
This Privacy Policy ("Policy") describes how 388k ("we", "us", or "our") collects, uses, stores, shares, and protects the personal information of players and visitors who access or use the 388k platform at https://388k.bio (the "Platform"). This Policy forms part of our overall Terms and Conditions and is to be read alongside them. By registering an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your information as described herein.
388k is committed to safeguarding the privacy and security of your personal data. We handle all player information in accordance with recognised data protection principles: we collect only what we need, we use it only for the purposes for which it was collected, we store it securely, and we do not sell it to third parties for their own commercial use. This Policy applies to all data collected through the Platform, including any mobile interface, registration forms, support channels, and payment processes.
At a Glance
Our Privacy Commitments
Six core principles that guide how 388k handles your personal data.
Data Security
All data is protected with SSL encryption and secure server infrastructure.
Encrypted Storage
Sensitive data including passwords and payment details are stored in encrypted form.
No Data Selling
We never sell your personal data to third parties for their own marketing use.
Your Rights
You may access, correct, or request deletion of your personal data at any time.
Cookie Control
We use cookies to improve your experience. You can manage your preferences at any time.
Contact Us
Privacy queries are handled by our support team at [email protected].
Section 1
Information We Collect
388k collects personal information only to the extent necessary to provide and improve our services.
We collect information you provide directly when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or interact with promotional offers. We also collect certain information automatically as you use the Platform. The categories of data we collect are set out below.
Registration and Identity Data
- Full legal name, date of birth, and residential address
- Email address and mobile phone number
- Government-issued identity documents (national ID, passport) submitted during KYC
- Self-submitted profile photograph where required for enhanced verification
Financial and Payment Data
- Mobile wallet identifiers (bKash, Nagad, Rocket, or Upay account numbers) associated with deposits and withdrawals
- Transaction history including deposit amounts, withdrawal requests, dates, and processing status
- Bonus and wagering activity records
Technical and Usage Data
- IP address, browser type and version, operating system, and device identifiers
- Pages visited, time spent on the Platform, click paths, and game session data
- Cookie identifiers and similar tracking technologies as described in Section 5 of this Policy
Section 2
How We Use Your Information
Your data is used strictly for the purposes of operating and improving the 388k platform and its associated services.
388k processes your personal data on the following lawful bases: (a) performance of the contract between you and 388k (account operation, processing bets, handling deposits and withdrawals); (b) compliance with legal obligations (KYC, anti-money laundering checks, age verification, regulatory reporting); (c) legitimate interests of 388k (fraud detection, platform security, service improvement, responsible gaming monitoring); and (d) your consent where you have specifically opted in (marketing communications).
Specific Purposes
- To create and manage your 388k account, verify your identity, and process deposits and withdrawals via bKash, Nagad, Rocket, and Upay
- To detect, investigate, and prevent fraud, money laundering, and other prohibited activities on the Platform
- To monitor responsible gaming indicators and provide player protection tools such as deposit limits and self-exclusion
- To communicate with you about your account, respond to support requests, and send service-related notifications
- To send promotional offers, bonuses, and marketing communications where you have given consent — you may withdraw consent at any time by contacting [email protected]
Marketing Opt-Out: You can opt out of marketing communications from 388k at any time. Simply email [email protected] with the subject line "Unsubscribe" and we will remove you from all marketing lists within 5 business days. Opting out of marketing does not affect our ability to send you essential service communications related to your account.
Section 3
Sharing Your Information
388k does not sell your personal data. We share it only with trusted partners and where legally required.
388k operates with a strict no-sale policy on personal data. We do not share, rent, or sell your personal information to third parties for their own commercial or marketing purposes. However, to operate the Platform effectively, we work with a limited set of carefully selected service providers who process data on our behalf under strict confidentiality agreements.
In certain circumstances, 388k may also be required to disclose your personal data to regulatory authorities, law enforcement agencies, or court orders where mandated by applicable law. We will only disclose the minimum amount of data required to satisfy such a legal obligation and will notify you where we are permitted to do so.
Categories of Third Parties We Work With
- Payment processors and mobile wallet providers (bKash, Nagad, Rocket, Upay) — solely to process your deposit and withdrawal transactions
- Identity verification and KYC service providers — to verify your age and identity in compliance with our legal obligations
- Game software providers (including Evolution Gaming, Pragmatic Play, Ezugi, Spribe, NetEnt, Microgaming) — who may receive session data necessary to deliver game functionality
- IT infrastructure, hosting, and security service providers — who process data solely to maintain and secure the Platform on our behalf
Important: All third-party service providers used by 388k are contractually bound to process your data only for the purposes we specify, to maintain appropriate security measures, and not to share or use your data for any other purpose. We do not transfer personal data to countries outside the applicable data protection framework without appropriate safeguards in place.
Section 4
Data Security
We use industry-standard security measures to protect your personal data against unauthorised access, loss, or misuse.
388k implements a multi-layered security architecture to protect your personal and financial data. All data transmitted between your device and the Platform is protected using SSL (Secure Sockets Layer) encryption. Our servers are hosted in secured data centre environments with controlled physical and logical access, firewall protection, intrusion detection systems, and regular vulnerability assessments.
Despite these measures, no method of transmission over the internet or method of electronic storage is 100% secure. If 388k becomes aware of a data security breach that is reasonably likely to result in a risk to your rights, we will notify you as required under applicable notification obligations. To help protect your account, you should use a strong, unique password and keep your login credentials confidential at all times.
Security Measures in Place
- SSL encryption on all data transmissions between your device and the Platform
- Encrypted storage of sensitive data including passwords and payment identifiers
- Role-based access controls ensuring only authorised 388k personnel can access player data
- Regular security audits and vulnerability assessments of Platform infrastructure
Section 5
Cookies and Tracking Technologies
388k uses cookies and similar technologies to operate the Platform and improve your experience.
Cookies are small text files placed on your device when you visit the Platform. They allow us to recognise your device, maintain your session, remember your preferences, and gather usage analytics that help us improve the Platform. Some cookies are strictly necessary for the Platform to function — for example, session cookies that keep you logged in during a gaming session. Others are functional or analytical and can be managed through your browser settings.
388k does not use third-party advertising cookies to track your browsing habits on other websites. The cookies we deploy are limited to those necessary for Platform operation, session management, and internal analytics. We do not sell cookie data to data brokers or advertising networks.
Types of Cookies We Use
- Essential cookies: required for the Platform to function, including session authentication and security tokens — these cannot be disabled without breaking core functionality
- Functional cookies: remember your language preference, display settings, and responsible gaming limit configurations across sessions
- Analytics cookies: collect anonymised data on how players use the Platform (pages visited, session duration, error events) to help us identify areas for improvement
Managing Cookies: You can control and manage cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, or be notified when a new cookie is set. Please note that disabling essential cookies will affect your ability to use certain features of the Platform, including staying logged in during a gaming session. For guidance on managing cookies in your specific browser, refer to your browser's help documentation.
Section 6
Your Privacy Rights
As a 388k player, you have a number of rights in relation to your personal data.
388k respects your rights over your personal data and provides mechanisms for you to exercise those rights. To make any of the requests listed below, please contact our support team at [email protected]. We will respond to all valid data rights requests within 30 days. Where a request is complex or we receive a high volume of requests, we may extend this period by a further 30 days and will notify you accordingly.
Rights Available to You
- Right of access: request a copy of all personal data 388k holds about you
- Right to rectification: request correction of any inaccurate or incomplete personal data we hold about you
- Right to erasure: request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to legal retention requirements
- Right to restriction: request that we limit our processing of your data in certain circumstances, for example while a rectification request is being assessed
- Right to withdraw consent: where processing is based on consent (e.g. marketing emails), withdraw that consent at any time without affecting the lawfulness of prior processing
Please note that some rights are subject to limitations. For example, we cannot erase data that we are legally required to retain for regulatory compliance purposes (such as transaction records required under applicable financial regulations). Where we are unable to fulfil a request in full, we will explain the reasons and advise you on any alternative steps available.
Section 7
Data Retention
We retain your personal data for as long as necessary to fulfil the purposes described in this Policy.
Active account data is retained for the duration of your account registration with 388k plus a period of five years following permanent account closure. This extended retention period is necessary to comply with our legal obligations, including anti-money laundering record-keeping requirements, and to handle any disputes, chargebacks, or regulatory enquiries that may arise after an account is closed. Transaction records may be retained for a longer period where required by applicable financial regulations.
Marketing data and consent records are retained for as long as you remain subscribed to marketing communications plus two years following opt-out, to demonstrate compliance with consent obligations. Technical and analytics data is typically retained for a shorter period of 12 to 24 months, after which it is anonymised or deleted. When data is no longer required, it is securely deleted or anonymised in accordance with our data disposal procedures.
Section 8
Children's Privacy
The 388k Platform is strictly for adults aged 21 and above. We do not knowingly collect data from minors.
388k does not knowingly collect, store, or process personal information from individuals under the age of 21. Our registration process includes age verification steps designed to prevent underage access to the Platform. If we become aware that we have inadvertently collected personal data from a person under 21 years of age, we will take immediate steps to delete that data from our systems and, where a deposit has been made, to return it to the originating payment method.
If you suspect a minor has registered: Please contact us immediately at [email protected]. 388k cooperates with child safety initiatives and will act swiftly on any credible report of underage account activity. Parents or guardians who believe a minor in their care has accessed the Platform are encouraged to contact us without delay.
Section 9
Changes to This Policy and How to Contact Us
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law.
388k reserves the right to update or modify this Privacy Policy at any time. When a material change is made, we will update the "Last updated" date at the top of this page and, where the change significantly affects how we process your personal data, we will provide you with advance notice via email or an on-platform notification before the change takes effect. Your continued use of the Platform after the revised Policy is published constitutes your acceptance of the updated terms.
We encourage you to review this Policy periodically to stay informed about how 388k protects your privacy. If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, our dedicated support team is available to assist you. Please note that email communications with 388k should not include sensitive account credentials such as passwords or full payment details.
Privacy Contact: For all privacy-related enquiries, please email us at [email protected]. Include "Privacy Request" in the subject line to ensure your message is routed to the correct team. We aim to acknowledge all privacy requests within 3 business days and to provide a substantive response within 30 days. Our support team is available 24 hours a day, 7 days a week.
Your Privacy Is Protected. Ready to Play?
388k keeps your data safe so you can focus on what matters — enjoying cricket betting, live casino, slots, and more. Play responsibly. 21+ only.
21+ only. Gambling involves risk. Please play responsibly.